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How do I withdraw my winnings from my LU Grand Casino account?When you submit a withdrawal request, its status is labeled as "waiting", which means that your request has been accepted by LV Grand and that we are processing it.All withdrawal requests are processed within four (4) business days after the date of the request. However, please note that LV Grand reserves the right to withhold withdrawals above the amount of $5,000 for security checks until the reception of all the required documents; only then will your withdrawal will be processed.During this time you can cancel your withdrawal request and return these funds into your LV Grand Account. By canceling your withdrawal request, your LV Grand account is credited back and you can play games without having to deposit any new funds.- Please note that:
The withdrawal-processing period is different for LV Grand VIP Players.
Click here for more information about LV Grand VIP Club.
- Please note that:
LV Grand players will be allowed to withdraw not more than $10,000 U.S. (or the equivalent amount in EURO or GBP currency) per month. If the amount to be withdrawn is superior to $10,000 (or the equivalent amount in EURO or GBP currency) the remaining discrepancy will be placed back to the players account, for the player to withdraw one month later.
According to the LV Grand withdrawal policy, the requested withdrawal amount will be refunded back to your method of original Deposit, up to your Casino Deposit Balance*. The remaining sum, if any, will be sent to you via Wire Transfer, Bank Draft express or Bank Draft (whichever is more convenient for you), or via Firepay, MoneyBookers, Neteller or Citadel if you have used these methods in the past.The minimum amount for a Wire Transfer Cash Out from LV Grand is $500, and for a Bank Draft Express $100, while for a Bank Draft it is $10. If you have requested to withdraw a lower amount, LV Grand will not be able to process your request and the funds will be added to your Casino account.*Casino Deposit Balance is composed of the total deposits at LV Grand made using specific deposit methods, less previous Cash Outs and/or refunds.Due to new MasterCard and Visa regulations, we at LV Grand are not permitted to return funds to your MasterCard or Visa Credit Cards. Therefore, deposits made using MasterCard or Visa Credit Cards will not be counted in your Casino Deposit Balance. Cash Outs will be returned via Wire Transfer, Bank Draft express or Bank Draft (which is more convenient for you), or via NETelller, Instacash, Moneybookers, Click2Pay, Central Coin, EcoCard, InstaDebit, or Firepay if you have used these methods in the past.If you made a Citadel deposit at LV Grand prior to cashing out, your withdrawal might be subject to additional waiting days until the deposit has been fully cleared. If your Citadel deposit is returned (declined), your withdrawal will be declined - and your winnings voided. How do I collect winnings that are in my LV Grand account?To cash out money youve won from your LV Grand account, click on the "CASHIER" button in the lobby of LU Grand Casino. Then, click on "Withdraw". You can now choose one of the cash out options at the Cashier, and then fill in the required information.How long does it take LV Grand to process my withdrawal?:| | "Pending Withdrawal" | Processing | Delivering | Total time | | Bank Draft | 4 days | 1 day | 7-21 days | 12-25 days | | *Bank Draft Express | 4 days | 1 day | 5 days | 10 days | | **Wire Transfer | 4 days | 1 day | 5 days | 10 days | | Neteller | 4 days | 1 day | 24 hours | up to 6 days | | Firepay | 4 days | 1 day | 4 days | 9-12 days | | Moneybookers | 4 days | 1 day | 4 days | 9-12 days |
* Carries a fee of 35 /£/$
** Requires a minimum withdrawal of 500 /£/$- Please note that:
All days here are business days (Not including Weekends and Holidays),
and that there is a different time frame for VIP's.
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